Current System Status

Important – Zero Day Exploit – Log4j Vulnerability

In recent security news, Apache Foundation released an emergency update for a critical zero-day vulnerability in Log4j, a ubiquitous logging tool included in almost every java application. To mitigate any potential vulnerability to GoCo provided services, we have blocked access to the following services listed below while we continue to review any potential areas of impact from the Apache Log4j exploit. This list will be updated if more services are identified. At this time, we have no indication that any GoCo services have been compromised and all actions are considered precautionary given the potential risk surrounding this zero-day exploit.

Services Affected:

  1. bluArc Customer Self-Service Portal – Customers may reach out to support in the interim for any assistance in managing their services on the bluArc voice platform.

We sincerely apologize for any inconvenience this may cause, however, the security and protection of your network and services is our number one priority.

Internet Outage Report 3

Most circuits have been rerouted and services should be back on-line. We continue to work with a small number of customers to ensure that all services are operational. If your service is still not operational please reach out to our customer care team for assistance.

Outage Resolution

Please be advised that today’s outage has been resolved and connectivity should be restored.

We identified an issue with a core piece of equipment which needed to be replaced. Internet services should be back online now, however if you are still experiencing any issues please let us know.

Once again we apologize for this downtime and appreciate your patience and understanding while this issue was being resolved.

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Report Service Issues

 

Experiencing service interruptions that aren’t listed? Please contact us and we will resolve these issues as soon as possible.

Corporate Head Office: 80 Aberdeen Street, Suite 400 | Ottawa Ontario, K1S 5R5 | Telephone: 613.254.6590 | Fax: 613.254.6594